Refund Policy

A refund may be requested within 7 days of receiving your product, where the product arrives damaged, defective, or is materially different from what you ordered.

To request a refund, please contact us within 7 days of delivery and provide:

• Your order number and order details
• A description of the issue
• Clear photographs or videos showing the damage or issue

Depending on the nature of the issue, we may ask you to return the product to us before a refund is processed. Any instructions for returning a product will be shared with you directly during the review process.

Once we receive your request and supporting photographs or videos, our team will review it and let you know whether the refund has been approved.

If approved, the refund will be processed using the applicable payment method or process used at the time of purchase. Processing time may vary depending on your payment provider or bank.

Products that are damaged after delivery due to misuse, improper handling, normal wear and tear, or customer negligence are generally not eligible for a refund. Change-of-mind or general preference returns are not guaranteed unless specifically communicated to you.

Custom or personalised products may be excluded from this policy where appropriate, as these are made specifically for you.

For any refund-related query, please reach out through our Contact Us page and our team will be happy to help.